Return Policy

Product Guarantee
All of our products carry a 100% satisfaction guarantee. If you are not satisfied with your purchase, for any reason, you may return the product(s) to us within 30 days and we will refund the full product price. We will refund shipping costs only if the result is our error (wrong item shipped, shipping damage). Customers are responsible for all shipping charges back to us on returned items unless there was an incorrect item(s) shipped, in which we will refund the shipping charges.

Return Authorization
All returns within 30 days from the purchase date can be for an exchange or refund. All products must be returned with its original box and packing materials provided by the manufacturer. All returns will be paid for by the customer. If batteryplanet.com has sent the wrong item, shipping charges will be refunded upon receipt and a replacement product shipped immediately. batteryplanet.com will only refund amounts relative to standard shipping, ie. UPS Ground or USPS Priority mail. We recommend using these carriers and also insuring or getting a proof of delivery from the carrier so you are able to track your package. We are not responsible for items we do not receive. If another carrier or express way of shipping is used, the refund will only be for an amount relative to UPS Ground or USPS Priority mail.

All Returns after the 30 day period may be for an exchange only. And only at the discretion of batteryplanet.com. We will exchange items for certain manufacturers only if their warranty(ies) are still good. All other items should be returned to the original manufacturer. We will provide you with information on how to make returns to the manfacturer.

Return Form: Located on the back of the packing slip. Please fill this out completely and send back with the item(s). If you do not have this form or your item was drop shipped from a vendor, please E-mail or call for Return Authorization.

All Returns shall include:
-Product(s) with all original packing, boxes & materials
-Return Form Filled out
-If no return form, then (name, address, phone number, & reason for return).

Please return all items to:
Planet Battery Returns
44 Baker St.
Providence, RI
02905

Warranties
Product warranties are made by the manufacturer of the product. Most of these are for one year from the purchase date. Cordless phone & Sealed Lead Acid batteries for instance, only hold a six month warranty. Any products tampered with, used inappropriately, or if the warranty sticker has been removed, will result in a void of the product warranty.

As stated above, batteryplanet.com will make exchanges for certain manufacturers after the 30 day period and within that particular products warranty period. For all Lenmar products, please visit their website for Warranty and return information. For all Laptop accessories and sealed lead acid batteries, please call 877-528-1117 for an RMA number.

Shipping & handling charges will be paid for by the customer on all exchanges after the 30 day period. batteryplanet.com reserves the right to add additional charges to cover other expenses (price increases, etc.) on all exchanges after the 30 day period.