Shipping
All items that qualify for Free Shipping will be shipped by means decided by Battery Planet. The shipping methods we typically use are UPS Ground or USPS first class mail. Both methods require 3-10 day shipping times. The following items qualify for free shipping.. All camcorder, digital camera, phone, laptop and general purpose batteries(not lead acid) and accessories are eligible for free shipping. UPS & Lead Acid batteries DO NOT Qualify.
Currently, all of our shipments are through UPS or USPS. All orders are shipped either UPS Ground or Priority Mail (USPS), unless otherwise selected. When selecting standard shipping, batteryplanet.com has the right to determine which carrier will be used. Priority mail will be used for all PO Box shipping addresses.
We also offer Overnight (UPS Red) and 2nd Day Delivery (UPS Blue).
*** PLEASE NOTE ALL OVERNIGHT ORDERS MUST BE RECEIVED BY 2:00PM Eastern***
UPS Red: UPS Red features fast, reliable delivery to every address in all 50 states and Puerto Rico. They (UPS) guarantees delivery by 10:30 a.m., noon, or end-of-day the next business day depending on destination. For Saturday deliveries there is an additional charge, and you (the customer) must call to specify. UPS delivers by noon or 1:30 p.m. on Saturdays.
UPS Blue: UPS Blue provides guaranteed on-time delivery by the end of the second business day to every address coast to coast and in Puerto Rico. An economical alternative for important shipments that are time-sensitive but don't require overnight delivery.
UPS Orange: UPS Orange provides guaranteed on-time delivery by the end of the third business day to every address coast to coast and Puerto Rico. Best used by those that do not need a shipment quickly, but need to know exactly when it will arrive.
UPS Ground: UPS Ground is the most economical means of shipment. All orders arrive at their destination within 3 - 5 business days.
Unfortunately, We do not offer overseas shipping on orders processed on-line. If you would like an item shipped overseas, please e-mail all shipping information, items you would like to order and there quantities to cuservice@batteryplanet.com. All APO's and military addresses do not apply here. Please use standard shipping for these. Thank you.
We do ship to Canada via the United States Postal Service. There will be an additional charge to cover all border fees and handling charges that occur. You will be notified via e-mail or phone with these add-on charges before we ship. An e-mail or phone confirmation is required for us to further continue with the order processing.
Currently, We have the ability to ship over 90% of our products within 48 hours. Most of our products are in stock, either in our warehouse in Providence, or at a number of our suppliers across the country, in which we will drop ship directly from them. In the case where an item is back ordered, We will notify you as soon as possible with an expected ship date. In the event that multiple items are ordered and one is back ordered. We will only charge for the item that is shipped. And not until we ship the back ordered item will we charge you for that. For all orders We will not charge the credit card until the order is ready to ship.
Returns
Product Guarantee
All of our products carry a 100% satisfaction guarantee. If you are not satisfied with your purchase, for any reason, you may return the product(s) to us within 30 days and we will refund the full product price. We will refund shipping costs only if the result is our error (wrong item shipped, shipping damage). Customers are responsible for all shipping charges back to us on returned items unless there was an incorrect item(s) shipped, in which we will refund the shipping charges.
Return Authorization
All returns within 30 days from the purchase date can be for an exchange or refund. All products must be returned with its original box and packing materials provided by the manufacturer. All returns will be paid for by the customer. If batteryplanet.com has sent the wrong item, shipping charges will be refunded upon receipt and a replacement product shipped immediately. batteryplanet.com will only refund amounts relative to standard shipping, ie. UPS Ground or USPS Priority mail. We recommend using these carriers and also insuring or getting a proof of delivery from the carrier so you are able to track your package. We are not responsible for items we do not receive. If another carrier or express way of shipping is used, the refund will only be for an amount relative to UPS Ground or USPS Priority mail.
All Returns after the 30 day period may be for an exchange only. And only at the discretion of batteryplanet.com. We will exchange items for certain manufacturers only if their warranty(ies) are still good. All other items should be returned to the original manufacturer. We will provide you with information on how to make returns to the manfacturer.
Return Form: Located on the back of the packing slip. Please fill this out completely and send back with the item(s). If you do not have this form or your item was drop shipped from a vendor, please E-mail or call for Return Authorization.
All Returns shall include:
-Product(s) with all original packing, boxes & materials
-Return Form Filled out
-If no return form, then (name, address, phone number, & reason for return).
Please return all items to:
Planet Battery Returns
44 Baker St.
Providence, RI
02905
Product warranties are made by the manufacturer of the product. Most of these are for one year from the purchase date. Cordless phone & Sealed Lead Acid batteries for instance, only hold a six month warranty. Any products tampered with, used inappropriately, or if the warranty sticker has been removed, will result in a void of the product warranty.
As stated above, batteryplanet.com will make exchanges for certain manufacturers after the 30 day period and within that particular products warranty period. For all Lenmar products, please visit their website for Warranty and return information. For all Laptop accessories and sealed lead acid batteries, please call 877-528-1117 for an RMA number.
Shipping & handling charges will be paid for by the customer on all exchanges after the 30 day period. batteryplanet.com reserves the right to add additional charges to cover other expenses (price increases, etc.) on all exchanges after the 30 day period.
Privacy Policy
Battery Planet® is committed to protect all customer information collected on our site. We DO NOT sell, share or rent this information to others. We request information from the customer on our order form. Here a customer must provide contact information and financial information. This information is only used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer
Our secure server software (SSL) is the industry standard and among the finest software available today for ensuring secure commerce transactions. This secure software ENCRYPTS ALL of your personal information, including credit card number, name, and address, so that it cannot be read as the information is sent to us. The encryption process takes the characters you enter and converts them into bits of "scrambled" code before they are securely transmitted via the Internet.
If you have any questions about our privacy policy, please e-mail our us at info@BatteryPlanet.com
Planet Battery
44 Baker Street. * Providence, RI * 02905Battery Care
Frequently Asked Battery Questions |
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What is the difference between NiCad, NiMH and Lithium Ion batteries? Batteries in portable consumer devices such as a laptop, camcorder, cellular phone, etc., are typically made using either Nickel Cadmium (NiCad), Nickel Metal Hydride (NiMH) or Lithium Ion (Li-Ion) battery cell chemistry. Each type of rechargeable battery chemistry has its own unique characteristics: NiCad and NiMH: Lithium Ion: |
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Is it Possible to Upgrade the Device's Battery to a newer Chemistry? Maybe. NiCad, NiMH and Li-Ion are all fundamentally different from one another and cannot be substituted unless the device has been pre-configured from the manufacturer to accept more than one type of battery chemistry. Please refer to your manual to find out which rechargeable battery types the particular device supports or use our Cross-referencing to find all the compatible batteries for your device. It will display all of the battery types supported by the specific device. |
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| My new battery isn't charging. Is it defective? New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery two to four times to allow it to reach its maximum rated capacity. It is generally recommend an overnight charge (approximately twelve hours). Note: It is normal for a battery to become warm to the touch during charging and discharging. When charging the battery for the first time, the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal with rechargeable batteries. New batteries are hard for the device to charge; they have never been fully charged and not “broken in.” Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry; it's perfectly normal. |
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| How can I maximize the performance of my battery? There are several steps you can take to help you get maximum performance from your battery:
1. Prevent the Memory Effect - Keep the battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are Li-Ion batteries which do not suffer from the memory effect.
2. Keep the Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the portable device.
3. Exercise the Battery - Do not leave the battery dormant for long periods of time. If a battery has not been used for a long period of time, perform the new battery break in procedure described above.
4. Battery Storage - If you don't plan on using the battery for a month or more, store it in a clean, dry, cool place away from heat and metal objects. NiCad, NiMH and Li-Ion batteries will self-discharge during storage; remember to recharge the batteries before use. |
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| What is "Memory Effect"? NiCad batteries, and to a some degree NiMH batteries, suffer from what's called the "memory effect". “Memory Effect” means that if a battery is repeatedly only partially discharged before recharging, the battery will “forget” that it can further discharge. The best way to prevent this situation is to fully charge and discharge your battery on a regular basis. |
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| What is a "smart" Battery? "Smart" batteries have internal circuit boards with smart chips which allow them to communicate with the notebook and monitor battery performance, output voltage and temperature. "Smart" batteries will generally run 15% longer due to their increased efficiency and also give the computer much more accurate "fuel gauge" capabilities to determine how much battery run time is left before the next recharge is required. |
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| Should I Recycle the old battery? Yes. Do not throw these batteries in the trash. For recycling nearest you, please call 1-800-822-8837 or visit www.rbrc.org. Please be kind to the environment and Recycle. |
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| The Do’s and Don’ts of Battery Use Battery Do's: |
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| Battery Don'ts: |
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